woman outside golden doors

Accessibility Statement

The InterContinental Chicago Magnificent Mile Hotel is committed to providing a website that can be accessed by all, including users with disabilities.

InterContinental Chicago Magnificent Mile strives to maintain compliance with the World Wide Web’s Consortium’s Web Content Accessibility Guidelines 2.1 Level AA (WCAG 2.1 AA) on our website, and:

We have built our website using standard-compliant HTML and CSS
We have ensured that the website content is structured in a logical manner using informative headings and labels where relevant, and are usable by customers who use assistive technology/screen readers.
We have provided consistent navigation across the website
We have ensured that images have alternative texts and descriptive links.
In addition, we offer rooms with accessibility features, which may be booked through https://www.icchicagohotel.com.

Please be aware that WCAG 2.1 AA Guidelines are evolving and our efforts to comply with these guidelines are ongoing. If you would like to report any accessibility issues, please contact us on accessibility@ salesordha@ihg.com. We will make all reasonable efforts in order to update the page(s) and ensure their accessibility.

InterContinental Chicago Magnificent Mile
ADA Compliance Information

The following areas are accessible:

• Public entrance
• Route from the hotel’s public entrance to the registration area
• Route from the hotel’s public entrance to the accessible guestrooms
• Route from the hotel’s public entrance to all areas where food and beverages are sold
• Route from the hotel’s public entrance to the meeting rooms
• Route from the hotel’s public entrance to the fitness center (first level only)
• Registration desk
• Concierge desk

Additional accessibility information:

• Accessible guest rooms with mobility features have doorways that provide 32” of clear width
• Hotel’s valet parking accepts vehicles specially outfitted for wheelchair users
• Hotel has a TTY for guest use
• Hotel provides assistive listening devices for meetings upon request
• Guest room TVs have closed captioning or closed caption decoders provided
• Service animals are welcome
• Braille and tactile signage is provided for permanent rooms and spaces
• Hotel employees will read menus and other printed/visual information to guests who are blind/low vision

Information about our accessible guest rooms

Rooms designated as mobility accessible have features for guests with mobility disabilities, including, but not limited to:
• Roll-in shower with grab bars, or tub with shower seat and grab bars
• Lowered light switches and thermostats, and ironer
• Lowered toilets with grab bars
• Electric Drape control
• Accessible vanity
• Accessible route to all parts of the room

Rooms designated as hearing accessible have features for guests who are deaf or hard of hearing, including visual alarms and notification devices.