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Health & Safety Policy

Your Health & Safety is Top Priority

Due to the recent COVID-19 pandemic, we have heightened our hotel’s sensitivity and awareness towards hygiene and cleanliness. We are following directions put forth by our brand, local, and national government in order to best prevent any potential risks for guests and team members at InterContinental Chicago Hotel.

IHG Clean Promise Video

Enhanced Hygiene Procedures:


In addition to our existing, daily cleaning regimen and standards, we have established additional hygiene standards throughout the hotel. Our cleaning chemicals are approved by the EPA as disinfectants, and we have increased the frequency of our daily cleaning schedules. Some examples of these increased cleaning efforts include:

  • Hand-sanitizing devices are available throughout the lobby level of the hotel for our guests and patrons.
  • More frequent sanitizing of public area tables, chairs, and surface areas such as the Front Desk and elevator buttons.
  • Bathroom surfaces and fixtures are thoroughly cleaned in an accelerated rotation. All guest hallway corridors including handrails and door handles are frequently sanitized.
  • Nightly deep cleaning and disinfection is done regularly in public areas and hotel team working areas.
  • Similar sanitizers are available for our hotel team members in their workstations.
  • Enhanced training and protocols are in place for hotel team members in case of reported Coronavirus symptoms in the hotel.
  • Face masks and gloves are available for our team members and protection screen are installed at the front desk.

Abbreviated Hotel Services:

Please kindly find the adjustments in our hotel services:

  • Michael Jordan’s Steak House, Eno Wine Bar, Room Service, Center Court, Gift Shop, Business Center and Spa InterContinental will remain closed until further notice, due to government restrictions.
  • Fitness Center, Pool, and Starbucks will continue to be open with regular or limited hours.

We truly apologize if any reduction in our services causes you inconvenience or difficulty, and we remain dedicated to our commitment to providing a safe environment during your visit.

Updated Cancellation Policy:

Given the flexibility our guests and customers need right now, we have updated and implemented the following cancellation policy for existing bookings.

Bookings made through April 6, 2020, can now be changed or canceled for stays up to June 30, 2020.

To change or cancel a reservation visit Manage Your Stay or call our Reservations and Customer Care team.

Other Important Information:

  • Hotels are subject to local law in the market in which they operate. Therefore, government legislation and regulations may supersede this policy in specific circumstances (including the type and timing of the refund).
  • If you cancel a rate which required a deposit or payment in advance, we will do everything we can to process your refund as quickly as possible. Refunds (which may be vouchers where required by local law) may take up to 90 days for hotels to process from the date of cancellation. Reservations may be changed without a fee but may result in different pricing.
  • Exclusions may apply for time periods with special event restrictions or peak demand weeks.
  • Bookings via a third-party: For bookings made through an online booking platform (e.g. Booking.com, Expedia) or third-party travel professionals, please contact them directly – we have advised these companies of our cancellation policy and you should refer to their terms and conditions.
  • Groups & Meetings Bookings: We will work with customers to manage any changes needed to Group & Meeting bookings on a case by case basis. Our hotel is actively supporting groups and meetings organizers to address the needs of each group, including moving event dates to another time, in line with terms and conditions of that booking.