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FAQ

FAQ Insider Intel

Read the most frequently asked questions about our luxury Chicago hotel. For further questions, please call (312) 944-4100.

When can I check-in? When do I have to check out?

Check-in begins at 3:00 p.m., and check-outs must be completed by noon.

How much do you charge for WiFi?

All IHG Rewards members receive complimentary internet.

Do you have a fitness center, and if so, when is it open?

Yes. Our 24-hour, state-of-the-art fitness center is equipped with cardiovascular equipment and weights. Access is complimentary for hotel guests.

Do you have a business center?

Yes. Our self-service business center is located in the lobby and is open 24 hours.

Do you have a spa?

Yes. Located on the second floor, SPA InterContinental offers body, facial, and nail treatments, along with steam and locker rooms.

Do you have a pool?

Yes. Our property houses a 2,500-square-foot heated indoor lap pool that overlooks the Rose Kennedy Greenway.

Do you have handicap-accessible rooms?

Yes. We have a total of 12 ADA-compliant rooms, and each of our restaurants and bars are wheelchair-accessible. To book an accessible residence, just ask while making your reservation.

Are pets allowed?

Yes. Our hotel welcomes pets that weigh less than 50 pounds, and we require a one-time pet fee.

Where can I eat breakfast at the hotel?

Full and express breakfast is available at Miel Brasserie Provençale. You can also enjoy breakfast in the comfort of your room by ordering room service. Guests staying at Club InterContinental can enjoy breakfast in the Club Lounge.

How far away is the airport?

O'Hare International Airport is about 16 miles away from the hotel — approximately 30 minutes by car.

Do you operate an airport shuttle?

Unfortunately, the hotel doesn’t offer complimentary shuttle service. The best way to reach the airport is by car. Public transportation is another convenient option; we’re walking distance from South Station. Additionally, you can take a seasonal water taxi. For more details, please email our Concierge Team at icbostonconcierge@ihg.com, or call them at (617) 217-5057.

Do you have onsite parking?

Onsite valet parking, provided by an outside company, is available for your convenience. Hourly Rates and overnight parking rates are as follows:

  • 0 - 2 hours $29.00
  • 2 - 8 hours $41.00
  • 8 - 24 hours $75.00

What benefits do I get by staying at Club InterContinental?

Club InterContinental guests receive exclusive benefits, including a personal club host and complimentary WiFi. They also get access to the Club InterContinental Lounge, complete with free breakfast, evening drinks, tea, and coffee.

I have a question about my folio/receipt request. Who should I contact?

Please contact icbilling@ihg.com. To expedite your request, please specify your needs and include your reservation details.